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FAQ's


Shipping Info
Standard Shipping rate is $9.95 and will be delivered approx. 5-7 business days from dispatch to most regions. Express Shipping rate is $14.95 and will be delivered approx. 1-3 business days from dispatch to most regions. Free Shipping for orders over $100.
In the event you miss your Australian Post delivery a card will be left for pick up at your nearest post office.
Returns PolicY
Products will only be refunded if deemed faulty by us. We will not replace for change of mind. Candles must be returned to us, and once received and assessed we will exchange or credit in full if deemed the product is faulty. 
If products are damaged in transit, photographic evidence must be sent to us within 12 hours of receiving product. A replacement will then be sent as soon as possible.

Terms & Conditions
Ordering - You must pay for products in full. You warrant that you are authorised to use your credit card or PayPal account. Some products my be unavailable from time to time. We reserve the right to alter or discontinue a product without notice. Products displayed will be purchased using a secure online Visa or Mastercard transaction facility or PayPal. Moore Essence remain the owner of the products until you have paid in full for all products ordered. The products are at your risk as soon as they leave our premises for delivery to you.

How to store candles
Store all candles and melts when not in use in a cool, dark and dry place to avoid any light damage. Soy wax has a lower melt point then other waxes so must be kept away from any extreme heat.